Frequently asked questions
Can’t find your answer? Call (408) 555-0146 during office hours.
Do I need to reserve, or can I just rent?
Either. Renting online takes about five minutes: you pick a unit, create your account, pay the first month, and get your gate code right away. If you aren’t ready to move in, reserve free and we’ll hold the unit (and your web rate) for 7 days.
What does it cost to move in?
Your first month’s rent, a one-time $29 administration fee, and the first month of your protection plan if you choose one. There is no security deposit.
How do I pay my bill?
Online at any time from My Account, with any major credit or debit card. You can also pay in the office by card, cash or check. Turn on AutoPay and your card is charged automatically on each due date.
When is rent due, and what if I’m late?
Rent is due on the same day each month as your move-in date. If a payment is more than 10 days late, a $20 late fee is added. We email a reminder before that happens.
I forgot my password. What now?
Click “Forgot password” on the login page and enter your email. We send a link that lets you choose a new password; it expires after one hour.
What are your access hours?
The gate is open 7:00 AM – 7:00 PM every day. Enter your personal code on the keypad. The office keeps separate hours, listed on our Location page.
Do I need insurance?
Your belongings must be protected. Many homeowner’s and renter’s policies cover items in storage; if yours doesn’t, add one of our protection plans for a few dollars a month.
What can’t I store?
Anything flammable or hazardous (fuel, propane, paint thinner, fireworks), firearms and ammunition, food of any kind, plants or animals, and anything illegal. Nobody may live in or work out of a unit.
How do I move out?
Give notice online from My Account (or in the office) at least 10 days ahead. Empty and sweep the unit and remove your lock. You aren’t charged for any month that starts after your move-out date.
Can I switch to a different size?
Yes. Transfers between units are free; call or stop by the office and we’ll move your account over.